At Andalucare, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or use our home health care services.

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1. Who We Are
Andalucare is a provider of personalised home health care services. Our mission is to support individuals in maintaining their independence, dignity and quality of life at home.

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2. Information We Collect
We may collect and process the following types of personal data:

• • Personal details: Name, contact information (address, phone number, email)

• • Health information: Medical history, care needs, medications (only when voluntarily provided or necessary for service)

• • Website usage data: IP address, browser type, pages visited, and interaction data (via cookies or analytics tools)

3. How We Use Your Information

• • We use your information to:

• • Provide and manage our care services

• • Respond to enquiries or requests

• • Maintain accurate care records

• • Improve our website and services

• • Meet legal, regulatory or contractual obligations

4. Sharing Your Information
We only share your personal information when necessary and with:

• • Approved care staff and medical professionals involved in your care

• • Service providers who support our business operations (e.g., IT services)

• • Regulatory bodies or authorities where required by law

• • We never sell or rent your data to third parties.

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5. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.

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6. Your Rights
Under UK GDPR, you have the right to:

• • Access the personal data we hold about you

• • Request correction of inaccurate data

• • Request erasure of your data where appropriate

• • Object to or restrict processing in certain situations

• • Lodge a complaint with the Information Commissioner’s Office (ICO)

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7. Cookies
Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser preferences.

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8. Retention
We retain personal data only as long as necessary for the purposes outlined above, or as required by law.

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9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: hello@andalucare.com
Phone: +34 600 071 614
 

Effective Date: 12 January 2024